Right of Withdrawal, Returns and Refunds
If, for any reason, your purchase does not meet your expectations, you may exercise your right of withdrawal in accordance with the conditions set out below, pursuant to Articles 52–59 of Italian Legislative Decree No. 206/2005 (Italian Consumer Code).
The right of withdrawal is reserved exclusively for consumers within the meaning of Article 3 of Italian Legislative Decree No. 206/2005 (Italian Consumer Code). It may therefore not be exercised by professionals, businesses, companies or other parties purchasing products in connection with their business, commercial, craft or professional activities.
Right of Withdrawal
If you have made a purchase as a consumer (a natural person acting for purposes outside their trade, business or professional activity), you have the right to withdraw from the purchase contract within 14 days of receiving the products, without having to provide any reason.
For orders consisting of multiple products delivered separately, the 14-day period begins on the day the Customer receives the last item.
How to Request a Return
Once you have communicated your decision to exercise the right of withdrawal, the products must be returned within the following 14 days, as provided for under Article 57 of the Italian Consumer Code.
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Go to My Account → Returns and Withdrawals, or use the button available on the order page.
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Select the type of request (withdrawal, return or damaged item), choose the products concerned and provide the reason for your request.
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You will receive an email confirmation containing the instructions and the address to which the goods must be sent: Azienda Agricola Giardini di Cataldo, Via Correale 27, 80067 Sorrento (NA), Italy.
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Products must be shipped within 14 days of notification of the withdrawal, carefully packaged and in accordance with the conditions set out on this page.
Return shipping costs shall be borne by the Customer, unless otherwise agreed or provided for under specific promotions.
Conditions for Accepting a Return
In order for a return to be accepted, products must be:
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intact and unopened, with seals, caps and closures intact;
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not consumed or used beyond what is necessary to establish their nature and characteristics;
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complete with any presentation box, gift packaging, labels and accessories received;
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carefully packaged to prevent breakage or leakage during transit.
Given the fragile nature of bottles and glass jars, the Customer is advised to reuse the original packaging and all protective materials received, use a trackable courier service and keep the shipping receipt. The Customer is responsible for any diminished value of the product resulting from handling beyond what is necessary to establish its nature and characteristics.
Exceptions to the Right of Withdrawal
Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal may not be exercised in the following cases:
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bottles, jars and other food products that have been opened or whose seals or closures have been removed or tampered with, for clear hygiene and food safety reasons;
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food products, confectionery and other goods that are liable to deteriorate or expire rapidly;
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gift packages and products packaged or personalised according to the Customer's specific requests.
Return Shipping Costs
Where the right of withdrawal is exercised due to a change of mind, the direct cost of returning the products to the Seller shall be borne by the Customer, provided that the Customer has been informed of this obligation in advance. If the return is due to a product being defective, damaged during transit, non-compliant with the order or to an error by the Seller, the necessary return shipping costs will not be charged to the Customer.
Where the right of withdrawal is validly exercised, the Seller will refund the price of the returned products and the original delivery costs incurred by the Customer, up to the cost of the least expensive standard delivery method offered by the Seller. Any additional costs resulting from the Customer's voluntary choice of a more expensive delivery method, such as express shipping, will not be refunded. The cost incurred by the Customer to return the products to the Seller shall remain the Customer's responsibility in cases of withdrawal due to a change of mind, without prejudice to the provisions above concerning defective, damaged or non-compliant products.
Orders Shipped Outside the European Union
The right of withdrawal governed by Articles 52 et seq. of Italian Legislative Decree No. 206/2005 (Italian Consumer Code) applies to consumers in the circumstances and within the limits provided for by applicable law.
For orders destined for countries outside the European Union, the Seller does not contractually grant a right of withdrawal, without prejudice to any mandatory provisions applicable to the relationship with the consumer, including, where applicable, those of the consumer's country of habitual residence.
Any rights granted to the Customer under applicable law in the event of products that are defective, damaged during transit or non-compliant with the order received shall in any event remain unaffected.
Where, in the absence of a legal obligation, the Seller exceptionally authorises, at its sole discretion, the return of a product relating to an order shipped outside the EU, all transport costs, insurance costs, customs duties, taxes, customs clearance charges and any other costs associated with the return shall be borne by the Customer.
Any refund will be issued after the returned goods have been received and inspected and will cover exclusively the value of the products authorised for return, excluding shipping costs and any customs duties, taxes or other fiscal charges incurred, unless otherwise required by applicable mandatory provisions.
Refunds
The refund will be made within 14 days of notification of the decision to withdraw, using the same payment method used for the original purchase, unless otherwise agreed with the Customer.
The Seller may withhold the refund until the goods have been received or until the Customer provides evidence that they have returned the goods, whichever occurs first, within the limits permitted by applicable law.
Legal Guarantee of Conformity
All products sold are covered by the Legal Guarantee of Conformity provided for under Articles 128 et seq. of the Italian Consumer Code. The guarantee protects consumers against any lack of conformity existing at the time of delivery and becoming apparent within the time limits established by law.
To benefit from the guarantee, the Customer must retain proof of purchase (receipt or invoice).
Defective Products or Products Damaged During Transit
A product that arrives broken, damaged, defective, does not match its description or is different from the product ordered should not be handled as a standard withdrawal due to a change of mind.
In these cases, you can use the dedicated procedure available in your account or on the order page by selecting “Damaged / Non-Compliant Product”.
Describe the issue and, where possible, attach photographs of the product and both the internal and external packaging.
To allow us to promptly assess any damage that may have occurred during transit, we recommend reporting it preferably within 48 hours of delivery and keeping both the product and its packaging until the assessment has been completed.
The 48-hour period is indicated solely to facilitate the handling and assessment of the report and does not limit the consumer's rights under the Legal Guarantee of Conformity.
If the packaging shows obvious dents, breakage or other damage at the time of delivery, we also recommend accepting the parcel subject to inspection and, where possible, indicating to the carrier the type of damage or irregularity observed.
Returns Not Meeting the Requirements
If a returned product does not comply with the conditions set out above (for example, if it has been opened, consumed, damaged, is incomplete or is returned outside the applicable time limits), the Seller reserves the right to refuse the return or issue a partial refund, within the limits permitted by applicable law.
Exchanges
We do not offer product exchanges. Where the conditions for exercising the right of withdrawal are met, the Customer may request a return and the corresponding refund in accordance with the procedures set out on this page. This is without prejudice to any rights provided by law in the event of defective, damaged or non-compliant products.
Good to Know
Our liqueurs and preserves are artisanal products: slight variations in colour or intensity, as well as the presence of natural sediment, are characteristics of traditional production using genuine ingredients and should not be considered defects.
Seller Details and Contact Information
Azienda Agricola Giardini di Cataldo
Via Correale 27, 80067 Sorrento (NA), Italy
VAT No.: 01088631211
Phone: +39 081 878 18 88
Email: info@igiardinidicataldo.it